Frequently Asked Questions (FAQ)
1. Who can order from Britannia Food Service?
We supply restaurants, takeaways, schools, and catering businesses across Norfolk and Suffolk. Our services are designed for trade customers only.
2. What is the minimum order value?
The minimum order value for delivery is £200. Orders below this amount can still be collected directly from our warehouse.
3. Which areas do you deliver to?
We deliver across Norfolk and Suffolk according to our regular delivery routes. Your delivery day will depend on your location and route schedule.
4. How often do you deliver?
Deliveries are made weekly based on our fixed routes. Once your order is confirmed, it will be automatically scheduled for the next available delivery in your area.
5. Can I collect my order instead of waiting for delivery?
Yes. You can choose to collect your order from our warehouse if you prefer. Please contact our team in advance to arrange a collection time.
6. How can I open an account?
To open a trade account, please contact our sales team. We’ll guide you through a simple setup process so you can start ordering quickly and easily.
7. Do you offer custom products or bulk orders?
Yes, we can arrange custom-made cheese, bulk orders, or specific product requests depending on your business needs. Reach out to our sales team for details.
8. What payment methods do you accept?
We accept bank transfers, credit/debit cards, and trade account payments for approved customers.
9. What happens if an item is out of stock?
If an item is temporarily unavailable, we’ll inform you before delivery and offer a suitable replacement or refund.
10. How can I contact customer support?
You can reach our customer service team by phone or email for any questions about deliveries, products, or account details.
We’re here to ensure your experience with Britannia Food Service is always smooth and reliable.