Delivery Information

At Britannia Food Service, we operate a reliable and efficient delivery network covering Norfolk and Suffolk. All deliveries are arranged according to our regular delivery routes, ensuring your goods arrive on time and in excellent condition.

Our Delivery Schedule

We deliver to each area on specific days of the week, based on our established routes. Once your order is confirmed, it will be automatically assigned to the next available delivery for your area.

Our delivery routes are designed to:

Guarantee consistency and reliability
Minimise waiting times
Ensure cost-effective and environmentally friendly logistics

Delivery Terms

Minimum order value: £200
Delivery areas: Norfolk and Suffolk
Delivery days: According to our regular route schedule
Pallet and bulk orders: Delivered directly to your premises
Collection option: Available upon request from our warehouse

What to Expect

Once your order has been placed, our team will confirm your delivery day and time slot based on your location. Orders are handled carefully to maintain product quality throughout transport, from frozen goods to ambient items.

Need More Information?

If you would like to check your delivery day or discuss special arrangements, please contact our customer service team. We’re here to ensure your experience with Britannia Food Service is smooth and reliable — every time.

Return Policy

At Britannia Food Services, we take great care to ensure that all products are delivered in excellent condition.
However, if you receive damaged, incorrect, or faulty items, please contact us within 24 hours of delivery.

Eligibility for Returns

Returns are only accepted for damaged, faulty, or incorrect items.
All returned products must be in their original packaging and unused.
Due to health and safety regulations, chilled, frozen, or perishable goods cannot be returned unless there is a delivery error.

How to Request a Return

Please contact our sales or customer service team by phone or email with:

Your invoice number
Details of the product and issue
Photos of any damaged goods (if applicable)

Once your return is approved, we will arrange a replacement or credit on your account.

Non-Returnable Items

Chilled or frozen goods
Special order or custom-made items
Products not reported within 24 hours of delivery