Privacy Policy
Last Updated: October 2025
Britannia Food Service (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when you visit our website, open an account, or communicate with us.
1. Information We Collect
We may collect and process the following types of information:
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Personal details: such as your name, business name, address, email address, and phone number.
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Account information: login credentials, payment details, and order history.
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Communication data: messages, inquiries, and feedback you send to us.
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Website usage data: including IP address, browser type, and pages visited (collected via cookies).
2. How We Use Your Information
We use your information to:
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Process and manage your orders
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Deliver goods to your business location
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Provide customer service and support
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Maintain and improve our website and services
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Comply with legal and accounting obligations
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Send updates or promotional offers (only if you have opted in)
3. Legal Basis for Processing
We process personal data under the following lawful bases:
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Performance of a contract (to fulfil orders and deliveries)
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Legitimate interests (to operate and improve our services)
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Legal obligation (to meet tax and record-keeping requirements)
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Consent (for marketing communications)
4. Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share data only with:
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Trusted delivery partners and logistics providers
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Payment processors and financial institutions
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IT and system maintenance providers under strict confidentiality agreements
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Legal or government authorities, if required by law
5. Data Storage and Security
Your data is stored securely on protected servers within the United Kingdom.
We implement appropriate technical and organisational measures to prevent unauthorised access, loss, or misuse of your personal data.
6. How Long We Keep Your Data
We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements.
7. Your Rights
Under the UK GDPR, you have the right to:
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Access a copy of the personal data we hold about you
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Request correction or deletion of your data
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Withdraw consent for marketing communications
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Object to processing in certain circumstances
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Request data portability
To exercise these rights, please contact us using the details below.
8. Cookies
Our website uses cookies to improve user experience and website performance.
You can manage or disable cookies in your browser settings, but some features of the site may not function properly without them.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The latest version will always be available on our website.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:
Britannia Food Service
Email: info@britaniafoodservices.co.uk
Address: Norfolk & Suffolk, United Kingdom